Man and Van Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Belsize Park provides removal, man and van, transport and related services within the United Kingdom. By making a booking with us, you agree that these Terms and Conditions form the entire agreement between you and Man and Van Belsize Park for the services requested.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that requests or accepts a quotation or booking for services from Man and Van Belsize Park.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services provided by Man and Van Belsize Park.

Goods means any items, furniture, boxes, equipment or property transported or handled by us in the course of providing the services.

Waste means any items that you ask us to dispose of, including but not limited to domestic waste, furniture for disposal and other materials that are not being transported to another property for use.

Contract means the agreement between the client and Man and Van Belsize Park for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

Man and Van Belsize Park provides man and van and removal services, including local and regional moves, small house and flat removals, office and business relocations, single-item and multi-item transport, and associated loading and unloading. The precise scope of services for each booking will be as set out in our written quotation or booking confirmation.

We reserve the right to refuse to provide services where we reasonably consider that conditions are unsafe, unlawful, impractical, or beyond the agreed scope, including where access is restricted, parking is unavailable, or the goods are unsuitable for transport using the agreed vehicle and manpower.

3. Booking Process

3.1 Quotations

Quotations are provided based on the information you supply regarding addresses, access, the nature and volume of goods, any special handling requirements, and any time restrictions. Quotations are normally given as either a fixed price or an hourly rate, as stated in the quotation or booking confirmation.

Quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations do not include charges arising from parking, tolls, congestion schemes, low emission zone charges, ferry fees, customs duties, storage, or disposal costs unless expressly stated.

3.2 Confirming a booking

A booking is confirmed only when we have accepted your request for services and provided a booking confirmation. We may also require a deposit or prepayment, as notified to you during the booking process. By confirming the booking, you accept these Terms and Conditions.

3.3 Changes to booking details

You must inform us as soon as possible of any changes to the booking details, including dates, times, addresses, access arrangements, the quantity or type of goods, or any special requirements. Changes may result in additional charges or require a new quotation. We are not obliged to accommodate changes but will make reasonable efforts to do so.

4. Access, Parking and Client Responsibilities

You are responsible for ensuring suitable access at all addresses involved in the move, including any necessary arrangements with building management, neighbours or authorities. You must secure any required parking permissions or permits and cover all associated costs. If suitable parking cannot be found, delays, extended carrying distances or the need for alternative arrangements may result in additional charges or, in extreme cases, cancellation of the services.

You must ensure that goods are properly packed, labelled where appropriate, and ready for transport unless packing services are explicitly included in the booking. You are responsible for disconnecting and securing appliances, dismantling furniture where required, and making sure that all goods are suitable for transport in a standard removal vehicle.

You must be present, or ensure that a responsible adult with authority to act on your behalf is present, at the collection and delivery addresses to direct our team and confirm that all goods have been collected and delivered. If no authorised person is present, we will act at our discretion and are not liable for any loss, damage or omissions arising as a result.

5. Payments and Charges

5.1 Pricing

Our charges may be based on a fixed price or an hourly rate, depending on the nature of the booking. Charges are calculated from the agreed start time or arrival window until completion of the services, including any waiting time caused by delays outside our control such as keys not being available, documents not being signed, or access not being ready.

5.2 Deposits and balance payments

We may require a deposit or prepayment to secure your booking. Any required deposit and payment schedule will be stated at the time of booking. Unless otherwise agreed, the balance is due on the day of the move and must be settled prior to completion of unloading or at the time specified in the booking confirmation.

5.3 Methods of payment

We accept the payment methods stated in our quotation or booking confirmation, which may include cash, bank transfer or card payment. Payment is considered received only when cleared funds have reached our account.

5.4 Late or non-payment

If you fail to pay any amount when due, we reserve the right to suspend services, retain goods in our possession, store goods at your cost, or refuse delivery until full payment including any additional storage and administration charges has been received. We may charge interest on overdue amounts at the statutory rate and recover all reasonable costs of collection.

6. Cancellations, Postponements and Waiting Time

6.1 Client cancellation

If you wish to cancel or postpone your booking, you must notify us as early as possible. The following cancellation charges may apply unless otherwise stated in your booking confirmation.

Where cancellation occurs more than 7 days before the scheduled service date, we may retain part or all of any deposit to cover administration costs, but no further charge will normally be applied.

Where cancellation occurs between 7 days and 48 hours before the scheduled service date, we may charge up to 50 percent of the quoted price.

Where cancellation occurs less than 48 hours before the scheduled service date, or on the day of service, we may charge up to 100 percent of the quoted price.

6.2 Our right to cancel or amend

We may cancel or amend the booking where events beyond our reasonable control occur, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents, or other circumstances that make performance impractical or unsafe. In such cases, our liability will be limited to rescheduling the services or refunding any amounts you have paid for the affected booking.

6.3 Waiting time and delays

If delays occur that are outside our reasonable control, including delays in obtaining keys, signing contracts, gaining access to the premises, or waiting for lifts or parking, we may charge additional waiting time at the agreed hourly rate or a reasonable rate notified to you. We will make reasonable efforts to minimise delay but are not liable for losses you may incur due to such delays.

7. Goods Not Accepted for Transport

We will not transport or handle, and you must not include in your goods, any items that are illegal, dangerous, explosive, corrosive, flammable, perishable, contaminated, or otherwise unsafe. This includes but is not limited to firearms, ammunition, gas cylinders, fuel, chemicals, paints, solvents, illegal substances, live animals, plants requiring special licences, and any items prohibited by law.

We also reserve the right to refuse particularly high-value items such as jewellery, cash, precious metals, antiques, or important documents unless expressly agreed in writing and appropriately insured by you.

If prohibited items are included without our knowledge and cause loss, damage, expense or delay, you will be responsible for all resulting costs, claims or liabilities.

8. Liability for Loss or Damage

8.1 Our duty of care

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.

8.2 Limits of liability

Unless otherwise agreed in writing, our total liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to a reasonable amount based on the value of the affected goods, subject to an overall cap per booking. If you consider that your goods exceed a standard level of value, you must notify us in writing before the move so that we can consider suitable arrangements or recommend obtaining additional insurance.

We are not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, loss of use, or emotional distress, arising out of or in connection with the services.

8.3 Excluded causes of loss or damage

We are not liable for loss or damage arising from the following causes.

Normal wear and tear, scratching, scuffing, or deterioration arising from handling, movement, or the age or condition of the goods.

Inherent defects, pre-existing damage, or structural weakness in furniture, appliances, or property.

Poor or inadequate packing by you or a third party where we have not provided packing services.

Disassembly or reassembly of flat-pack or self-assembled furniture that is not designed to be moved intact.

Electrical or mechanical failure of appliances or equipment unless there is clear evidence of external damage caused by our negligence.

Damage to items that are not suitable for transport in a standard removal vehicle or that exceed safe lifting weights or dimensions.

Weather-related damage where reasonable precautions have been taken.

8.4 Reporting loss or damage

You must inspect your goods and the premises as soon as reasonably possible upon delivery. Any apparent loss or damage should be reported to us in writing within a reasonable period, normally within 7 days of the move. Failure to notify us within this period may prejudice our ability to investigate and may affect any potential claim.

9. Damage to Property

We will take reasonable care to avoid damage to property at collection and delivery addresses. However, we are not liable for damage to property where it arises from pre-existing defects, inadequate protection by you, or the need to move large items through tight or restricted spaces where you have agreed that we should proceed despite the risk of damage.

If damage to property occurs that is clearly due to our negligence, you must notify us as soon as possible and provide details and evidence of the damage. Our liability will be limited to the reasonable cost of repair or, at our discretion, a reasonable contribution towards the cost of repair.

10. Waste, Disposal and Environmental Regulations

10.1 Waste carrier compliance

When we agree to remove items for disposal, we do so in accordance with applicable UK waste and environmental regulations. We will only transport waste to approved facilities and may refuse to remove waste that is hazardous, contaminated, or not accepted by standard facilities.

10.2 Client responsibilities for waste

You are responsible for clearly identifying which items are to be transported to another address and which are to be treated as waste for disposal. You must not present hazardous waste, electrical items requiring specialist handling, or construction and demolition waste unless we have agreed in advance to handle such materials and confirmed any additional charges.

10.3 Additional charges for disposal

Disposal of waste is not included in standard removal charges unless specifically stated. Where waste removal is requested or required, we may apply additional fees based on weight, volume, type of materials, and destination facility charges. These fees will be notified to you as part of the quotation or as soon as they become known.

11. Insurance

You are strongly advised to ensure that your own insurance arrangements adequately cover your goods during packing, loading, transport and unloading. Our basic liability under these Terms and Conditions is not a substitute for comprehensive insurance. If you require additional protection, you should arrange suitable cover with your own insurer.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the services provided, you should raise the issue with us as soon as possible so that we have a reasonable opportunity to address your concerns. We will investigate complaints in good faith and seek to resolve them through discussion and, where appropriate, practical solutions.

If a dispute arises that cannot be resolved directly, both parties agree to consider in good faith any reasonable proposal for mediation or alternative dispute resolution before commencing formal legal proceedings, where this is appropriate and proportionate.

13. Data Protection and Privacy

We collect and process personal information only to the extent necessary to arrange and provide our services, manage bookings and payments, and comply with legal obligations. We will handle your personal information in accordance with applicable UK data protection laws and will not sell your data to third parties. We may share necessary details with partners or service providers involved in fulfilling your booking, such as subcontracted drivers or storage facilities, strictly for the purpose of providing the services.

14. Amendments to these Terms

We may amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you confirm your booking, as provided to you or available on our website at that time.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under applicable law.

By confirming your booking with Man and Van Belsize Park, you acknowledge that you have read, understood and agreed to these Terms and Conditions.